Some time ago, say 6 months or so, my wife got me a nice looking Kenneth Cole "Reaction" belt. It was soft brown Italian leather, and appeared to be well made.
After a few months of use, the leather split near the buckle. Since I didn't keep the receipt and tag, I couldn't return it to Kohl's or wherever my wife bought it, so I called Kenneth Cole Productions Inc. on the phone and asked if I could have the belt exchanged. The customer service lady took my information, and told me to send it in.
I sent the belt in. And waited. A long time. Then, after about a month, I get a box from Kenneth Cole. And what did they send me? A wide, black, "bluejeans" type belt. Nothing like the soft, brown "business casual" dress belt that I sent in.
You'd think Kenneth Cole's people could tell the difference between a brown dress belt and a black casual belt.
I also discovered that Kenneth Cole supports a slew of liberal causes, including being aggressively anti-gun.
So, I have learned my lesson. No more Kenneth Cole junk for me.